FAQs

The Academy

Academy Schedule Overview

Week in Semester Unit Unit Description Participation Requirements
1 1 System of Profound Knowledge Daily 45 min. (Monday - Friday) Zoom meeting with the instructor and other participants.
2 1 System of Profound Knowledge Independently work on coursework.
3 2 Voice of the Customer Daily 45 min. (Monday - Friday) Zoom meeting with the instructor and other participants.
4 2 Voice of the Customer Independently work on coursework.
5 3 Appreciation for a System Daily 45 min. (Monday - Friday) Zoom meeting with the instructor and other participants.
6 3 Appreciation for a System Independently work on coursework.
7 4 Understanding Variation Daily 45 min. (Monday - Friday) Zoom meeting with the instructor and other participants.
8 4 Understanding Variation Independently work on coursework.
9 5 Psychology Daily 45 min. (Monday - Friday) Zoom meeting with the instructor and other participants.
10 5 Psychology Independently work on coursework.
11 6 Transformation Daily 45 min. (Monday - Friday) Zoom meeting with the instructor and other participants.
12 6 Transformation Independently work on coursework (Monday - Thursday).

Class presentations will be held on Friday.

Participation Expectations

1) Respect other people’s time.

We show up on time.
We are prepared.
We are ready to actively participate.

2) Honor our commitments.

We don’t miss deadlines.
We are in communication about our promises.
We avoid making excuses.

3) Exhibit patience.

We listen carefully.
We avoid seeming rushed.

4) Don’t engage in gossip.

We keep negative observations and stories to ourselves.

5) Help others shine.

We give support, praise, appreciation, and acknowledgement to others.

6) No “cement heads”.

We keep an open mind.
Our first responses are: “how many ways could that apply?” and “how might we test that?”

7) We are fish in water.

How we see and think about our work applies to fish and to us:
“Fish do not know they are wet.”